FAQ'S


What is a Virtual Assistant and what does a Virtual Assistant do?

We’ve put these questions together because they get asked all the time, and one generally follows the other.

What does a Virtual Assistant do?

Well, there are endless ways this can be answered, but in short, a Virtual Assistant does the majority of things that a personal assistant or office administrator does, but they’re never in your office. Answering telephones, replying to emails, invoicing your clients… anything you can do online, your Virtual Assistant can help you with.

What can a Virtual Assistant do for me?

Advancing technology means that you don’t need to hire an administration professional to sit in your office.

Why should I go with you and not outsource my admin with another website like Freelancer?

If you’re weighing up the pros and cons, we’d suggest giving both a trial run. You can then decide based on results, not on words. We often speak to clients who have not had much success with freelancers, and want someone that they know they can rely on. We certainly don’t have the monopoly on great Virtual Assistants (VAs) globally (there are heaps of them!), but as we are a network we can provide greater support than one VA alone.

What hours do you work?

Our VA’s work to their own timetable and you can discuss your needs with them individually. Some work the normal 9 to 5, others work around school pick-ups, and others just work whenever you need them!

What tools do you use to get your job done?

We love living in this era of technology! There are so many tools available to us online to make working remotely easy for everyone. We love Dropbox for file sharing, we use Google Apps for our email, calendar and contacts, we use Skype for communicating – just to name a few. Of course, you may recommend new technologies that you use in your business and we are more than happy to use these also.

How do we share files?

With the use of our app Basecamp, or Google Drive, Dropbox or other file sharing methods you can share the files that you want to share with us, so that we work in real-time on the same documents. There is no need to send files via email and there will be no chance of duplicate documents. It works just like a normal server, just in the cloud. We also use Google Drive if that’s your preference. It’s up to you!

Will you sign a confidentiality agreement?

If you want to sign a confidentiality agreement, or vice versa, we can certainly do that for you. It’s completely up to you.

How do you answer our telephone calls?

There are a number of ways to set up the technical side: by diverting your number through to us for instance, but we work that out after having a chat to you to find out what you need. And yes – we can do it from home and your clients won’t know the difference!

How can I hand over my email inbox to you?

If you want us to manage your email inbox, it’s easy. We simply set up a copy of your email account on our desktop and manage it from there. Or, if you’re already in the cloud ie. Gmail, we can simply log on intermittently throughout the day and service you that way.

How do you access my contacts, calendar and email account?

A lot of our clients are already in the cloud and use services such as Google Apps or iCloud for their email, contacts and calendar. If you aren’t setup in the cloud and would like to be, we can certainly offer this service for you. Or, we can recommend someone that can help.

Try a Virtual Assistant Today - For FREE

For a limited time only we’ll match you to a Virtual Assistant and do your first task for FREE. Its a great way to find out how a Virtual Assistant could help you feel better about your to-do list.

No obligation to continue. No credit card required.

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